๐Ÿ”’ OFFICIAL PRIVACY POLICY

Privacy Policy MBI 8 โ€“ How We Protect the Personal Data of Malaysian Players

At MBI 8, your privacy is more than a legal formality โ€“ it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect the personal data of all our members.

Last Updated: 1 January 2026 Version 3.1 ms-MY PDPA Compliant

Layered Data Protection

Encryption ยท Access Control ยท 24/7 Monitoring

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2FA
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Data Sales
256-Bit SSL Encryption

All data transmitted between your device and the MBI 8 servers is protected by 256-bit SSL encryption โ€” the same security standard used by Malaysia's leading banks.

Your Data, Your Control

You have the right to access, correct, delete, or transfer your personal data at any time. Contact us and we will process your request within 14 business days.

Data Minimisation

MBI 8 only collects data that is strictly necessary to provide our services. We do not request irrelevant or excessive information from our members.

Malaysia PDPA Compliance

The mbi 8 Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully respected.

MBI 8 Privacy Policy Summary

We collect data that you provide directly and data on your platform usage. We use it to deliver our services, process payments, and improve your experience. We do not sell your data. You have full control over your data. For any enquiries, contact us at support@mbi8.cash.

01Introduction & Scope of This Policy

Welcome to the Privacy Policy MBI 8. This document provides a detailed explanation of how the platform MBI 8 ("we", "platform") collects, processes, stores, and protects your personal data ("you", "member") when you use our website, mobile application, or any of the services we provide.

This Privacy Policy applies to all users of the MBI 8 โ€“ including unregistered visitors, registered members, and anyone who interacts with us through our customer support channels. By accessing or using the platform MBI 8, you agree to the data collection and usage practices described in this document.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take your privacy seriously โ€” not merely because the law requires it, but because it is the right thing to do in order to maintain the trust of Malaysian players who have entrusted their information to us.

02Personal Data We Collect

MBI 8 follows a data minimisation principle โ€“ we only collect what is strictly necessary to deliver our services safely and efficiently. The categories of data we collect are as follows:

A. Data You Provide Directly

  • Registration Information: Full name (as stated on your Malaysian identification card), Malaysian phone number, date of birth, username, and password of your choosing.
  • Identity Verification (KYC) Information: A copy of your Malaysian identity card (MyKad), a facial photo (selfie), or other verification documents required to fulfil anti-money laundering (AML) verification requirements.
  • Financial Information: Your bank account number, bank name, or e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) registered for deposit and withdrawal purposes.
  • Communications: Records of conversations with our customer support team via live chat, email or phone.

B. Automatically Collected Data

  • Usage Data: Pages visited, time spent, game preferences, betting history, and other account activity within the platform.
  • Technical Data: IP address, web browser type and version, device operating system, screen resolution, and unique device identifier.
  • Location Data: General location based on IP address (state/region within Malaysia) for security and compliance purposes.
  • Cookie Data: Session cookies, preference cookies, and analytics cookies โ€“ described in further detail in Section 6.
Data Category Example Required? Primary Purpose
IdentityName, date of birth, MyKadYesAge Verification & KYC
RelationshipMalaysian phone numberYesOTP & support
FinanceMalaysian banks / e-walletsYes (withdrawals)Payment processing
TechnicalIP, browser typeAutomaticSecurity & analytics
UsageBetting history, login recordsAutomaticPlatform improvements

03How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to the provision of our services MBI 8. We do not use your data for purposes you would not reasonably expect. Primary uses of your data include:

  • Service Provision: Processing account registrations, verifying identities, handling deposits via Touch 'n Go, GrabPay, DuitNow or FPX, and processing your withdrawal of winnings.
  • Account Security: Detecting unauthorised access attempts, preventing fraud, monitoring suspicious activity and protecting the integrity of the platform. MBI 8 as a whole.
  • Service Communications: Sending important account notifications, transaction confirmations, relevant promotional updates (if you have opted in), and policy-related announcements.
  • Legal Compliance: Fulfil legal obligations related to anti-money laundering (AML), counter-financing of terrorism (CFT), and other applicable regulatory reporting requirements.
  • Platform Improvements: Analysing usage patterns in aggregate and anonymised form to enhance the user experience, introduce new features, and optimise platform performance.
  • Customer Support: Better understanding the context of your issue so we can provide more accurate and efficient assistance when you reach out to our support team.
Regarding Marketing Communications

MBI 8 will only send you marketing communications (promotional information, new bonuses) if you have consented to receive them during registration or through the notification settings in your account. You may unsubscribe at any time via your account settings.

04Data Sharing & Disclosure

MBI 8 reaffirms: we do not sell, rent or trade your personal data to any third party for marketing purposes. However, in limited and specific circumstances, your data may be shared with the following parties:

  • Payment Service Providers: Payment processing providers such as FPX, DuitNow, and Malaysian e-wallet service providers that you use. This sharing is necessary to process your financial transactions.
  • Game Software Providers: Platform providers for live casino, slots and e-sports games that have partnered with MBI 8 requires minimum information to ensure games function correctly. All such providers are bound by strict confidentiality agreements.
  • Statutory Authorities: MBI 8 will disclose the necessary data to law enforcement agencies, courts or regulatory authorities when required to do so under applicable Malaysian law.
  • Independent Audit Body: Third-party auditors who verify the fairness of our games and RNG systems may access anonymised transaction data for audit purposes.

In all of the above data sharing situations, MBI 8 ensures that recipient parties comply with data protection standards equivalent to or exceeding those we uphold ourselves.

05Data Security Measures

MBI 8 employs a layered security approach to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

Data Encryption in Transit

All data transmitted between your device and MBI 8's servers is protected by TLS 1.3 protocol and 256-bit SSL encryption โ€“ the same standard used by Maybank2u and CIMB Clicks.

Data Encryption at Rest

Sensitive data such as passwords (stored in hashed form) and financial information is encrypted at rest within secure databases protected by layered access controls.

Firewall & Intrusion Detection

A multi-layered firewall system and intrusion detection software (IDS/IPS) continuously monitor all inbound and outbound traffic to MBI 8's servers, 24 hours a day.

Two-Factor Authentication (2FA)

MBI 8 members are encouraged and given the option to enable 2FA for an additional layer of account security. Internal staff are required to use 2FA for system access.

Internal Access Controls

Only staff with a legitimate operational need are granted access to members' personal data. All access is logged and regularly monitored to detect any inappropriate use.

06Cookies & Tracking Technologies

MBI 8 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use and how you can manage them:

Your Cookie Settings

You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform MBI 8.

07Your Rights as a Data Subject

As a player MBI 8 and as a data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will process your request within 14 working days.

Right to Rectification

If any of your data is inaccurate or out of date, you have the right to request that we correct it promptly.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements and current operational needs.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform if required.

Right to Restrict Processing

You may request that we restrict how we process your data under certain circumstances provided for by law.

How to Exercise Your Rights

To exercise any of the rights above, contact us by email at support@mbi8.cash with the subject line "Personal Data Rights Request". Include your MBI 8 account username and the type of request. We will verify your identity and process the request within 14 working days.

08Data Retention Period

MBI 8 does not retain your personal data for longer than necessary. Our retention policy is as follows:

  • Active Account Data: Retained for the duration your account remains active and for up to 7 years after account closure, in accordance with Malaysia's AML and tax legal requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date as required under applicable Malaysian financial laws.
  • Support Communication Logs: Retained for 3 years from the date of last interaction for reference and quality control purposes.
  • Analytics Data: Anonymised usage data is retained for a period not exceeding 2 years.
  • Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies are set to expire between 30 days and 12 months, depending on their type.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

09Child Protection

Platform MBI 8 is strictly for users aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.

If we determine that personal data belonging to a child has been collected without proper parental consent verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on our platform are urged to contact us immediately at support@mbi8.cash.

Underage Account Reports

If you suspect that an account belonging to a minor exists on the mbi 8 platform, please report it to us immediately. We will investigate and take appropriate action within 24 hours of receiving the report.

10Changes to This Privacy Policy

MBI 8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Our change procedure is as follows:

  • Material changes will be communicated via a notice displayed on the platform's main page and/or via email/SMS notification to all registered members.
  • Notice will be given at least 14 days before changes take effect, giving members time to review them.
  • The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes.
  • Continued use of the platform MBI 8 after the effective date of any changes will be deemed as acceptance of the amended Privacy Policy.

We encourage you to revisit this Privacy Policy page periodically to stay informed about how we protect your information.

11How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by MBI 8, please reach out to us through the following channels:

Privacy Email
support@mbi8.cash
Live Chat
24 Hours / 7 Days
Response Time
14 Business Days

When contacting us about a privacy matter, please provide your account username MBI 8 your request type, and relevant background information to help us process your request more quickly and accurately.

๐Ÿ›ก๏ธ

Your Data Is Safe with MBI 8

Join over 500,000 Malaysian players who have already trusted MBI 8 with their personal data. Our platform ensures your privacy and security are protected at all times.

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